St. Croix Rod Important Warranty Update Information | Bass Angler Magazine
St. Croix Rod exists to give anglers like you the upper hand, which includes getting you back on the water as quickly as possible when the unexpected happens. We offer a variety of warranty programs to serve you.
Our EXCELLERATOR Program is your solution anytime an IN-WARRANTY St. Croix rod is broken for any reason.
If your broken rod is OUT-OF-WARRANTY, you should take advantage of our GOLD STAR, GOLD STAR+, or SILVER STAR Programs.
Our EXCELLERATOR PROGRAM changed on January 1. EXCELLERATOR warranty claims now require a flat $60 replacement fee for a new rod to be shipped, regardless of the model or series. This replacement fee covers the costs of offering what we believe to be the best and most-inclusive expedited warranty program in the industry.
All replacement rods shipped via any of our warranty programs are brand new with a full warranty. If a particular broken rod is no longer available, St. Croix will replace it with the most-compatible current model and series. The warranty will reset and will coincide with the specific warranty period for the replacement rod shipped, usually either five or 15 years.
Each broken rod requires its own warranty claim. Be sure to contact the St. Croix Guide Center within 90 days of initiating your warranty claim or the claim will expire and you will have to reopen it on our website.
Updated warranty information with new charts, instructions, tips, and reference materials are available anytime at stcroixrods.com.
Thank you for trusting us with your time on the water and for being part of the St. Croix family!
COMPLETE OUR ONLINE WARRANTY FORM
About St. Croix Rod
Headquartered in Park Falls, Wisconsin, St. Croix has been proudly producing the “Best Rods on Earth” for 75 years. Combining state-of-the-art manufacturing processes with skilled craftsmanship, St. Croix is the only major producer to still build rods entirely from design through manufacturing.
The company remains family-owned and operates duplicate manufacturing facilities in Park Falls and Fresnillo, Mexico. With popular trademarked series such as Legend®, Legend Xtreme®, Avid®, Premier®, Imperial®, Triumph® and Mojo, St. Croix is revered by all types of anglers from around the world.
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