St. Katharine Dock has received the 5 Gold Anchor Award for its customer services and facilities.
The assessment comprised of 89 separate Gold Anchor criteria, covering all areas of the marina operations, particularly focusing on facilities, customer service and infrastructure.
After its renovation in 2017, the marina features 185 berths in three basins, for vessels up to 40m long, as a visitor or on long-term berth contracts.
Opened in 1828, the Thomas Telford-designed docks were once one of the busiest ports in the UK, renowned for handling luxury goods, sugar, rum, spices, perfumes, wines and tea.
“The confirmation of the award is undoubtedly the testament for our hard work and infrastructure investment and strengthens our commitment to striving for the very best customer experience,” said Paul Tetlow, marina general manager. “It is always our priority to welcome our berth holders and visiting boat owners with friendliness and professionalism and ensure them an enjoyable stay, while at the same time we maintain our facilities and services to the highest standards.”
The award is jointly administered by UK’s The Yacht Harbour Association and Australia’s Marina Industries Association with the objective of raising standards and providing customer centric services.
Content extracted from https://www.boatingbusiness.com/news101/marinas/5-gold-anchors-for-st.-kats